Companies don’t buy services, people do

I had a thought the other day and it made me think about both your coworking space and my content marketing business…Would you consider your coworking space a B2B or B2C business?For me, I’m marketing myself to coworking spaces but, really, what that means is that I’m marketing myself to the people who help run coworking spaces.The same could be said for you. After all, the professionals who work in your space either own or work for businesses. But at the same time, the service you offer is experience-driven. That is to say, the person using your space--the customer--is the one who most stands to benefit. Businesses benefit as a byproduct. And that also got me thinking…Companies and businesses don’t buy services. People do.Sure, they might buy a service on behalf of a business. But, ultimately, it’s a person who gives the final yay or nay.This highlights an important point: as much as you need to build a business case for why coworking spaces will benefit your target member’s company, you also need to appeal to the decisionmaker on a personal level.You need to forge an organic, emotional bond with that person--whether it’s a solopreneur or the CEO of a business looking for space for their satellite team. And great content marketing will do that for you. Your what builds the business case.Your why forges the personal connection.And your content is the vessel that packages it all together and delivers it in a way that gets members in your doors.

Join the Newsletter

Sign up for digestible tips to build your brand, make your space stand out, create word-of-mouth buzz, and attract new members.

    We won't send you spam. Unsubscribe at any time.

    30+ content marketing tactics that drive ROI in coworking

    In this article, I dive into 9 categories of content marketing and 30+ tactics that you can use to drive meaningful ROI for your coworking business.

    Read more

    Case study: content distribution for Lucid Private Offices

    Here's how I helped Lucid Private Offices turn a series of raw member spotlight videos into polished multichannel content assets.

    Read more

    2026 Forecast: 7 Content Marketing Trends to Watch in the Coworking Industry

    What's happening with content marketing in 2026, and how can you use it to generate real results for your coworking business? Here are my seven big predictions.

    Read more