Annoying overcommunication: a true story

As much as it’s important to be consistent with your content marketing, it’s also a double-edged sword. It’s possible to overcommunicate and have an adverse effect on your audience.This is something I recently encountered with a service provider I signed up with.The service is great. It fulfills a need that I had at a price point I’m happy to pay. It’s simple to use. The support team is incredibly helpful. And it lets me provide greater results for my clients.For me, there's value in the service they provide.But here’s the downside…Since I signed up with them (we’re going on two weeks at the time of writing this), I’ve received multiple marketing emails from them every single day:

  • 5 days with 2 x emails
  • 3 days with 3 x emails
  • 2 days with 4 x emails

Do their emails contain great information? Maybe. But, to be honest, I'll never know. I've found the barrage annoying and overwhelming. So, while I would've happily read one great email per day from them, now I'm not reading any of them. I say that to say this: consistency is important, but you don’t want to overdo it.When people subscribe to your newsletter, they’re giving you express consent to contact them directly. This is a privilege—one you need to handle responsibly.So, whether you send emails biweekly, weekly, or daily, focus on value over volume.And make sure you’re not overstepping the fine line between helpful and overwhelming because if you inundate your audience, there’s a chance they’ll simply stop reading your emails at all—or, worse yet, unsubscribe.

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